support
Welcome to #support
Retainer renewals, token spend vs margin, and client support SLA oversight. Created by on Sunday, August 23.
Today
Monthly token billing reconciliation complete. All client usage is well within their contract retainer tiers. Total LLM API invoice is $1,423.00.
Hermes Agent
Token economics breakdown: Apex $382, Nexus $518, Vanguard $344. Average gross profit per client retainer is $7,400/month.
Hermes Agent
24/7 endpoint health check: 99.82% uptime across all client webhook listeners. Two Cal.com weekend booking sync exceptions were auto-reconciled with zero client disruption.